Job Description

Site Manager

BLISS Car Wash is looking for energetic, smiling SITE MANAGER to join a growing team. At BLISS we make a difference one car at a time. It's not only about what we do, it's about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy.

The SITE MANAGER is responsible for the day-to-day operations from site upkeep to guest service, membership sales as well as training a positive team.

An outgoing and friendly personality with a passion for guest caring/service is key component of this role. The SITE MANAGER is responsible for ensuring a positive experience for guests as well as providing a safe, positive working environment for employees.

This position requires adhering to all guidelines, including company policies and all local, state, and federal compliances.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Manage site team and improve/maintain a clean, efficient site.
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform attire as well as site team following uniform/appearance policy.
• Scheduling of site team by policy and follow up that the schedule is followed.
• Provide excellent guest experience by training the team on all internal and external programs, building guest loyalty through the membership program.
• Provide daily direction to the team and ensure safety and other compliance procedures are being adhered to.
• Anticipate, prevent, identify, and solve problems as necessary.
• Train on site open/close process and ensure site is fully operational during business hours.
• Accountable for providing strong, positive, and pro-active leadership to the team while providing direction, feedback, and holding them accountable for performance and results.
• Give corrective actions when needed following company policy/guidelines.
• Train the team on a high level of product knowledge, package details, upgrades as well as membership program
• Follow through/training the team on offering the membership program to all guests.
• Maintains a safe work environment by following all safety protocols for the team and guests.
• Perform weekly inventory on consumables such as brooms, dust pans, tools etc.
• Train the team and perform monthly product (chemical) inventory as well as ordering consumables.
• Perform and train on after hours site cleaning by following schedule (Cleaning site includes but not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
• Responsible for compliance with local, state, and federal laws.

Job Qualifications:

• Experience: Combination of experience such as car wash, retail and guest service industry preferred BUT NOT NEEDED.

Knowledge:

• Maintain the highest level of guest service
• Ability to adapt to an ever-changing high-volume car wash
• Have the ability to take initiative when problems arise
• Flexibility to adapt in a variety of situations
• Have attention to detail
• Ability to work varied hours/days as business dictates (Including Fridays & Saturdays)
• Demonstrate ability to improve team performance through motivation, training and setting clear expectations

Leadership Skills:

• Written and Verbal communication skills in English
• Ability to multitask and have excellent organizational skills is essential
• Must be able to lead, support, and contribute to team goals

Language Skills:

• Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management, co-workers, and guests.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. Sign-on Bonus is payable after 90 days of continues employment.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable "Fair Chance" ordinances.

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