Job Description

Troy's Wrecker Service in Louisville, KY is hiring a full-time Tow Truck Dispatcher , and we want someone ready to take the wheel behind the scenes. This is a highly phone-focused position-you'll be on the phone your entire shift, taking calls from customers and making outbound calls to coordinate service. If you're organized, quick-thinking, and know Louisville like the back of your hand, this could be your next great opportunity!

As a Tow Truck Dispatcher, you'll earn $18–$20 per hour . In addition, we offer our team the following benefits and perks :

• Paid time off (PTO begins accruing on your first day)
• Growth opportunities
• Company parties

Keep reading to learn more about this dispatch position!

THE VITAL DISPATCHING ROLE YOU'LL HAVE

As a Tow Truck Dispatcher, you will begin your day by evaluating incoming service requests and determining the optimal dispatch strategy. This is a highly phone-focused position-you'll be on the phone your entire shift, taking calls from customers and making outbound calls to coordinate service. You will professionally coordinate with our tow truck drivers, ensuring that each call is handled with punctuality and efficiency while maintaining precise phone records of every operation. Your ability to communicate clearly and effectively with both customers and team members is crucial, as you facilitate smooth, organized interactions that reflect our company's commitment to excellence. Ultimately, every critical decision you make helps uphold our reputation for delivering exceptional roadside assistance.

YOUR SCHEDULE

This is a full-time dispatching position with shifts that vary within regular business hours, ensuring steady work that keeps you engaged throughout your day.

REQUIREMENTS

• Thorough knowledge of the Louisville, KY area
• Proper phone etiquette
• Excellent customer service and communication skills
• Comfortable answering and receiving calls from customers

Previous dispatch experience is preferred but not required.

TROY'S WRECKER SERVICE: OUR MISSION

Founded in 1989 in a small two-car garage in Shepherdsville, KY, Troy's Wrecker Service started with one truck, one employee (Troy himself), and a big vision. Over the decades, we've grown into one of the most recognized towing companies in the Louisville area, with a fleet of trucks seen all across town. But no matter how big we get, we remain true to our roots-committed to honest work, loyal service, and taking care of our team like family. We believe in providing growth opportunities, celebrating success, and making sure our staff has the tools and support to do their jobs right. When you join Troy's, you join a place where your work matters and your contributions are seen.

At Troy's Wrecker Services, our team lives by a clear set of Towing core values that guide how we serve our customers and support each other:

• Trust-Based Relationships
  We take care of our team and our community, building trust through consistency and respect.

• Open to Balanced Growth
  We embrace discomfort, pursue growth, and stay committed to our non-negotiables.

• We Go the Extra Mile
  We prioritize excellent service and are willing to do more to get the job done right.

• Integrity All the Time
  We do the right thing-even when no one is watching.

• No Gossip
  We communicate constructively-sending concerns upward and positivity all around.

• Grit
  We never give up. We push through challenges and finish strong.

READY TO APPLY?

Ready to deliver exceptional customer service and take the next step in a dispatching career? Our initial application process is extremely quick, easy, and mobile-friendly. Apply now!

Must have the ability to pass a background check and drug screening test.

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